Shipping policy

Shipping Policy
We want to make sure your order reaches you safely and on time. Please see below for details on our shipping process.

📦 Processing Time
All orders are processed within 2–3 working days. Once dispatched, you’ll receive a confirmation email with tracking information.

🚚 Delivery & Costs
We offer Tracked UK Shipping with an estimated delivery time of 2–4 working days

Flat Rate Tracked Delivery: £2.80
Shipping costs are applied at checkout.

 🔍 Tracking
All orders are sent via tracked delivery. You’ll receive a tracking number by email once your parcel is on its way.

📍 Shipping Locations
We currently ship to addresses within the UK only

⏱ Delays
While we aim to meet our delivery timeframes, occasional delays may occur due to courier disruptions or seasonal demand. If your order hasn’t arrived within 6 working days, please contact us at hello@porthandco.com

📦 Lost or Damaged Parcels
If your order is lost or arrives damaged, please contact us within 7 days of ordering or receiving. We’ll work with you to resolve the issue quickly.

🔁 Returns
For information on how to return an item, please view our Returns Policy.